Shipping Policy

At Aster & Co, we carefully package every order so your pieces arrive safely and beautifully. Below you’ll find everything you need to know about our shipping, processing times, pickup options, and what to do if something goes wrong with your delivery.

Order Processing Times

Orders are typically processed within 1–3 business days after your order is placed.

During busy seasons, promotional periods, holidays, or high-volume launches, processing times may be slightly longer. You will receive a shipping confirmation email with tracking information once your order has been fulfilled.

Business days are Monday to Friday and do not include weekends or statutory holidays.

Shipping Within Canada

We currently ship across Canada.

Shipping rates are calculated at checkout based on your location, package size, and available carrier options. Any applicable shipping fees will be shown before you complete your order.

Estimated delivery times vary by destination, but most Canadian orders arrive within approximately 2–10 business days after they have been shipped.

Please note that delivery timelines are estimates only and may be affected by weather, carrier delays, holidays, remote delivery areas, or circumstances outside of our control.

Local Pickup

Local pickup may be available at checkout.

You will receive an email notification when your order is ready for pickup. Please wait until you receive this confirmation before coming to collect your order.

Pickup orders are typically ready within 1–3 business days, unless otherwise stated.

Incorrect Shipping Information

Please ensure your shipping address is entered correctly at checkout.

Aster & Co is not responsible for orders shipped to an incorrect or incomplete address provided by the customer. If you notice an error after placing your order, please contact us as soon as possible at [insert email address]. We will do our best to update the address before the order ships, but we cannot guarantee changes once an order has been processed.

If a package is returned to us due to an incorrect address, refusal, or failed delivery attempt, the customer may be responsible for any additional shipping fees required to resend the package.

Lost, Delayed, or Stolen Packages

Once an order has been handed over to the shipping carrier, delivery timing and tracking updates are managed by the carrier.

If your package appears delayed, please first check the tracking information provided in your shipping confirmation email. If your package has not arrived within a reasonable time after the estimated delivery window, contact us at [insert email address] and we will help you look into the issue.

Aster & Co is not responsible for stolen packages once tracking shows the order has been delivered. We recommend shipping to a secure address where someone is available to receive the package.

Damaged Packages or Items

If your order arrives damaged, please contact us within 48 hours of delivery at [insert email address].

Please include:

• Your order number
• Photos of the damaged item
• Photos of the packaging
• A brief description of the issue

We will review the situation and work with you on the next steps, which may include a replacement, store credit, or refund depending on the circumstances.

Final Sale Items

Some items may be marked as final sale and are not eligible for return, exchange, or refund unless they arrive damaged or defective.

Final sale items may include, but are not limited to:

• Sale or clearance items
• Special-order items
• Accessories
• Intimates or personal items
• Gift cards

Please review product descriptions carefully before purchasing.

International Shipping

At this time, Aster & Co primarily ships within Canada.

If international shipping becomes available, shipping options, duties, taxes, and estimated delivery timelines will be shown at checkout where applicable.

Customers are responsible for any customs duties, import taxes, brokerage fees, or additional charges required by their country.

Order Changes and Cancellations

Please contact us as soon as possible if you need to change or cancel your order.

We will do our best to accommodate your request, but once an order has been processed, packed, or shipped, we may not be able to make changes or cancel the order.

Shipping Promotions

From time to time, Aster & Co may offer free shipping or promotional shipping rates.

Free shipping promotions apply only to eligible orders and may exclude oversized items, remote delivery areas, sale items, or special-order products unless otherwise stated.

Questions

If you have questions about your order or shipping, please contact us:

Aster & Co
Email: info@aster&coboutique.com
Location: Unit 10, 67082 Heatherdale Rd 25E, West Pine Ridge, MB R5N 0G9